Refund policy

Last updated: September 26, 2026
Every Goddess Gate companion is made especially for your order. Because our products are printed to order, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Please include your order number, a description of the problem, and clear photographs showing the issue.
Once the issue is reviewed, we may provide a replacement or refund when appropriate.
Please do not mail an item back unless we specifically ask you to do so.
Size and color selection
Please review the available size and product information carefully before ordering. Because each item is produced specifically for your order, we cannot normally provide a refund or exchange when the wrong size or color was selected at checkout.
Order changes and cancellations
Production may begin shortly after an order is placed. Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee that an order can be changed or canceled after production has begun.
Refunds
Approved refunds will be returned to the original payment method when possible. Processing times after a refund is issued may vary depending on your bank or payment provider.