Shipping policy

Last updated: September 26, 2026
Shipping costs
Available shipping methods and shipping charges are displayed during checkout before you place your order.
Processing and delivery
Goddess Gate products are made to order. Your order requires production before it is shipped.
Delivery estimates shown during checkout are estimates and may vary because of production time, carrier delays, weather, holidays, destination, or other circumstances outside our direct control.
Tracking
When tracking information is available, it will be provided after your order ships.
Correct shipping information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if you notice an address error. Once an order has entered production or shipped, we may not be able to change the destination.
Orders that cannot be delivered because an incorrect or incomplete address was provided may require additional shipping or production charges before they can be resent.
Lost or delayed orders
If tracking appears unusually delayed or your package has not arrived, contact us with your order number and we will help review the shipment.
Carrier delivery dates are estimates and cannot be guaranteed.
Damaged packages or products
If your product arrives damaged or has a manufacturing problem, please contact us within 30 days of delivery and include clear photographs of the issue.